Terms and Conditions

Please read our Terms and Conditions Carefully

Terms of Use:
 
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN AIOOTO DMCC (“AIOOTO”) AND YOU WHICH GOVERNS THE USE OF THE SERVICES, YOUR USE OF THE WEBSITE CONSITITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. WE PROVIDE MEANS OF COMMUNICATION BETWEEN PROVIDERS OF VARIOUS SERVICES AND END USERS THROUGH OUR WEBSITE. WE DO NOT PROVIDE, NOR INTEND TO PROVIDE, THE SERVICES OURSELVES. WE OFFER A METHOD TO OBTAIN THE SERVICES FROM THIRD PARTY PROVIDERS EACH OF WHICH IS EXCLUSIVLY RESPONSIBLE FOR THEIR PROVISION OF ANY RELEVANT SERVICES. IF YOU DO NOT AGREE WITH THIS, YOU SHOULD DISCONTINUE USE OF THIS WEBSITE IMMEDIATELY.
 
These Terms and Conditions govern your access, browsing and usage of this Website.  
 
You acknowledge that this Website contains links to other websites which are not operated by Aiooto (the "Third Party Sites"). Aiooto have no control over these Third Party Sites and hereby accept no responsibility for them, their content or for any loss or damage that may arise from your use of them. You further acknowledge and accept that your use of the Third Party Sites will be subject to the provisions, terms and conditions contained within each such Third Party Site. 
 
The Services
 
This Website affords providers, being individual or corporate, of various services (the “Service Provider”), the opportunity to promote and offer their services (the “Services”) to you. Aiooto do not provide those Services themselves, the Service Providers and you contract independently for the provision of the Services. It is your responsibility to select the Service Provider, the Services and the location at which the Services will be performed, whether on the premises of the Service Provider or at a location designated by you. Aiooto provides you with access to the Service Provider’s Services. Aiooto does not have control over the quality nor the performance of the Services provided by the Service Provider. Aiooto are not responsible for any of the actions or omissions howsoever arising by any of the Service Providers. Aiooto does not make any guarantees with respect to services provided. You understand that Aiooto does not routinely screen users nor the Service Providers and are, therefore, in no way liable nor responsible for the performance of the Services by the Service Provider and it is wholly and completely at your own risk.
 
AIOOTO, OUR AFFILIATES OR LICENSORS ARE NOT RESPONSIBLE FOR ANY CONDUCT BY YOU OR THE SERVICE PROVIDER, YOU HEREBY RELEASE AIOOTO, THEIR AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO.  AIOOTO, THEIR AFFILIATES OR LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGES ARISING WITH YOU RESULTING FROM THE USE OF THE SERVICES.
 
As the payment for providing the Services is executed by a third party, you acknowledge that Aiooto are not responsible nor liable whatsoever for this payment gateway and shall not under any circumstances whatsoever file a claim against Aiooto for the Services or the payment gateway.
 
Eligibility of Use
 
These Terms form a legally binding contract, you represent and warrant that you are legally entitled to enter this Website and have attained the minimum age of 18 years. If you are between the ages of 14 and 18, you need to obtain parental consent and supervision in order to use the Website. The use of and access to this Website is strictly prohibited in the event Aiooto have restricted or banned you from the Website for any reason whatsoever.
 
By browsing through and/or using this Website, you guarantee and undertake that you meet the eligibility criteria to use the Website. In the event you are browsing through and/or using the Website on behalf of a corporate entity, you represent, warrant and undertake that you are authorized to act on behalf of such entity.
 
To the extent you do not meet the eligibility criteria set herein, Aiooto may, at their sole discretion, restrict or block your access to and use of the Website and seek any other remedies legally available to them. Aiooto further reserve the right to exercise whatever lawful means they deem necessary in order to prevent unauthorized access to or use of the Website.
 
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Website; corrupt data; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the laws of the United Arab Emirates.
 
You will be held personally responsible for any misuse of the Website, and Aiooto may pursue any legal course where you: (i) knowingly introduce viruses, trojans, worms, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware (or is designed to do so) or the Website; (ii) gain or attempt to gain unauthorized access to the server on which the Website is stored or any server, computer or database connected to the Website; (iii) attack the Website via a denial-of-service attack or a distributed denial-of service attack; and (iv) use the Website for any reason that is contrary to law or public order.
 
You confirm that you shall not contact the Service Provider directly requesting a discount on the prices submitted by the Service Provider. Should you attempt to do so, Aiooto have the right to blacklist you from using the Website and/or the Services as provided by the Service Provider.
 
Registration and Generated Content
 
By submitting a request to Aiooto, you will be considered to have registered on our system and acknowledge the same. Your email ID will be considered your user ID for Aiooto’s internal references. This submission must provide all required personal data relating to your request. By using the Website and submitting the request, you confirm you have expressly consented to such use of your personal information and will in no way whatsoever bring any claim against Aiooto for the use your information (the “Generated Content”).
 
All Generated Content posted on the Website and included in the forms submitted through the Website will be linked to your account.
 
You agree that Aiooto may, at Aiooto’s own sole discretion, amend or delete any content. In particular you warrant, represent and undertake that the Generated Content shall not: (i) infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity; (ii) contain any material which is defamatory of any person; (iii) contain misleading or deceptive statements or omissions or misrepresentation as to your identity (for example, by impersonating another person) or your affiliation with any person or entity; (iv) breach any legal or fiduciary duty owed to a third party, such as a contractual duty or a duty of confidence; (v) advocate, promote, or assist discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; (vi) violate any other applicable law, ordinance, rule, regulation or public order.
 
Should the Generated Content have any criminal implications under the valid laws of the United Arab Emirates, Aiooto reserve the right to submit same to the relevant authorities and to disclose your identity to any relevant and competent authorities.
 
User ID & Payment Information
 
The email you use in the form submission to the Website submitted to Aiooto will be your user ID (the “User ID”). Ideally, the User ID you choose will be a reasonably an expressive name that clearly identifies you. Aiooto reserves the right to reject any User ID if Aiooto believe, in their sole discretion, the User ID is inappropriate, offensive or confusing or potentially violates the rights of a third party (such as when a trademark owner provides notice that a User ID is similar to the trademark and the User ID does not closely relate to the your actual name or trademark rights).
 
You will be required to provide your credit card or bank account information to Aiooto in order to make all payments for Services provided by the Service Provider. As a condition to Aiooto enabling payment processing services, you agree to provide accurate and complete information about yourself, and you authorize Aiooto to share such information for use of payment to Service Provider for their Services.
 
License Granted by Aiooto 
 
Subject to these Terms and your compliance with same, Aiooto hereby grant you a limited, non-exclusive and nontransferable license to download, install, display, perform, access, print any company content solely for your personal use and non-commercial purposes.
 
No right, title or interest in any content or materials is transferred to you as a result of use of the Website. Aiooto reserve title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this Website
 
License Granted by User
 
Aiooto may, at its own sole discretion, permit you to post, upload, publish, submit or transmit user content on or through the Website, you hereby grant Aiooto an irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to, to use, copy, sublicense, modify, sell, publically display, publicly perform, transmit, broadcast, stream and otherwise exploit such content on, through or by means of the Website.
 
You acknowledge that you are solely responsible for all Generated Content that you make available through the Website. Accordingly you represent that: (i) you either are the sole and exclusive owner of all Generated Content that you make available through the Website or you have all the necessary rights, licenses, consents and releases that are required to be granted to Aiooto; and (ii) uploading, posting, publication, submission or transmittal of the Generated Content, or Aiooto’s use of the Generated Content (or any portion thereof) on, through or by means of the Website will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
 
Booking & Cancellation
 
Once you send us an email requesting the Services, Aiooto’s system will provide the top three (3) best offers based on your input and send same to you directly. There is no biased or preference to use specific Service Providers, they are generated based on your input and requested service. Aiooto shall not, under any circumstances, be held liable nor responsible for these top three (3) suggested Service Providers. Aiooto reserves the right to modify, amend, or change the algorithm, or the results of the algorithm as it sees fit.
 
You acknowledge and understand that the names, contact details or any other information about the Service Provider shall not be revealed to you at any point during the engagement period.  Once you select the offer that best suits you, you will receive an email confirmation detailing the time and date of the Service to be provided.
 
You acknowledge that you will be present at the time agreed upon with the Service Provider and shall be solely responsible for same. Furthermore, you are required to present a copy of the email acknowledgment receipt of the booking to the Service Provider if required to do so.
 
If you wish to cancel your scheduled appointment you are required to contact Aiooto immediately at [help@aiooto.com] providing Aiooto with the original email acknowledgment receipt of the booking, your name, the time of the original appointment and the desired change.
 
If you cancel twenty-four hours prior to your confirmed appointment then no charges will apply, but any cancellation less than twenty-four hours but more than twelve hours, fifty percent (50%) of the Services fee will be charged. Any cancellation less than twelve hours prior to the actual appointment will be fully charged regardless.
 
With regards to payment, you will be charged immediately after the Service is completed if paying by credit/debit card or you confirm that you will pay the Service Provider immediately upon completion of the Service requested if in cash.
 
Aiooto reserves the right, in its sole discretion (but not the obligation), to (i) place on hold any payment and out of pocket expenses, or (ii) refund, credit or arrange for the payment of the Service Provider.
 
 
Price & Payment
 
All prices and payments for the Services shall be in United Arab Emirates Dirhams. Aiooto hereby accept payment for the Services by way of either cash, Visa, Mastercard and American Express so long as the payment is made in United Arab Emirates Dirham. Should you choose to pay with any other currency, Aiooto have the right to charge the exchange rate given by the bank on the date of the payment.
 
The prices for the Services sent to you by email may vary from time to time upon exclusive decision of the Service Provider.
 
You acknowledge that should any information entered into the questionnaire be inaccurate that the Service Provider has the right to amend the prices for the Services to match the actual situation. You shall not hold Aiooto or the Service Provider liable nor responsible for such changes in the prices.
 
You acknowledge that the Website enables you to pay and the Service Providers to accept the payment for the Services. You acknowledge that all the transactions are between you and the Service Providers and that Aiooto are simply facilitating the payment of applicable charges on behalf of the Service Providers. Aiooto are a Website and therefore not a bank, credit union, payment processor or any other financial institution. All credit/debit payments are completed through third party payment gateways. You authorize Aiooto to process your payment for the Services provided using the payment information you have supplied. 
 
Aiooto shall endeavor to ensure that the payments for the Services are available and functioning at all times, but cannot guarantee continuous and uninterrupted access to such payment gateway as same is owned and operated by third parties. Access to the payment gateway may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.  Aiooto will attempt to provide reasonable notice of any scheduled interruptions to such payment gateway and will use our best efforts to secure the restoration of the payment gateway as soon as practically possible.
 
Claims, Reviews & Feedback
 
If you are not satisfied with the Services provided by the Service Provider, you shall directly raise your claim with the Service Provider and inform Aiooto of the issues within two (2) days. Should you fail to inform Aiooto of any issues that have arisen with the Services or the Service Provider, you acknowledge that we will consider the claim void and nullified. 
 
If you have an issue with the payment gateway, you shall directly contact the payment gateway provider, but will keep Aiooto informed so that Aiooto may, at our sole discretion, assist in your claim.
 
You may also contact Aiooto’s customer care department at [help@aiooto.com] so they may assist in any way they can.
 
In order to improve and make sure that the Service Providers maintain a high level of competency, you are permitted to leave your full review on the relevant page of the Website. You agree that no comments submitted by you on the Website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no comments submitted by you on the Website will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make and Aiooto have the right to remove same and take all necessary measures to insure that Aiooto are protected under the relevant laws.
 
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted on the Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the "Feedback") shall be and remain Aiooto’s property. Such disclosure, submission or offer of any Feedback shall constitute an assignment to Aiooto of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Thus, Aiooto will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Aiooto shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay to user any compensation for any Feedback; or (3) to respond to any user Feedback.
 
Maintenance:
 
Aiooto will do its best to have the Website up and running for the whole year, with the exceptions (i) scheduled system maintenance (notice of same to be provided by Aiooto as soon as practical), (ii) emergency maintenance which might occur from time to time.
 
Communications: 
 
You consent to receive communications, including commercial communications (whether by phone, email or text) from Aiooto and our third party partners. You acknowledge and agree that your primary phone numbers and email addresses and other information may be used for the purpose of initiating commercial messages.  Your consent to receipt of such messages is not, and will not be, a condition to any purchase. If at any time you change your mind regarding your consent to such messages, you must contact Aiooto. You may opt out of receiving messages that are primarily commercial in nature.
 
Service Provider & Third Party Content
 
The Website will contain advertising submitted by the Service Providers and/or third parties. The Service Provider and the third parties are solely responsible for the content of such advertising and for ensuring that it complies with all relevant legislation and regulations of the United Arab Emirates. The Website will also contain links to the Service Providers and/or third party’s websites. Should you decide to click on such links and visit such websites you do so at your own risk. Under no circumstances are Aiooto in any way affiliated, associated or endorsing such websites.
 
Intellectual Property
 
You are not allowed to use any content from the Website for any commercial purpose without the prior express written consent of and/or license granted for this purpose by Aiooto.
 
You are not entitled to change, modify and/or edit the digital or hard copies of any particular content of the Website and/or add, modify and/or use certain photographs, texts, images and/or video and/or audio content to the original content of the Website.
 
Aiooto expressly reserve all rights regarding the https://www.aiooto.com domain name and all related domains and sub-domains, the name "Aiooto", the logo, service marks, trading names and/or trademarks. Other trademarks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.
 
Term & Termination:
 
These Terms and other rights granted herein commence on the date of acceptance, whether direct or by continued use of the Website, of same and shall continue until terminated by you or Aiooto. Aiooto may terminate your use of the Website at any time without notice, at our own sole discretion, if you fail to comply with one or more provisions of these Terms. Upon termination (i) all license and other rights granted to you under these Terms will terminate immediately, and (ii) you must cease all use of the Website. You acknowledge that Aiooto may restrict, modify, or terminate these Terms, without liability, for its convenience or if you violate this Agreement or any law, rule, or regulation.
 
Limitations of Liability:
 
In no event shall we be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Services, the Website, or any information  available on the Website howsoever arising.
 
Notwithstanding anything to the contrary herein and to the extent permitted by law, our aggregate liability to you, whether in contract, tort (including negligence) or otherwise, will be limited to a maximum of AED 1,000, or the amount you paid for the Services for the past three months prior to the claim, whichever is lower. 
 
Miscellaneous
 
Nothing in these Terms shall be construed as creating an agency, partnership, joint venture, or employment between you and Aiooto. You agree and understand that you do not have any authority to bind Aiooto in any respect whatsoever under any circumstances.
 
Paragraph headings and titles are for ease of reference only and shall not affect the interpretation of these Terms.
 
No failure or delay on Aiooto’s part to exercise any right or remedy available to Aiooto under these Terms or the law shall be construed or operate as a waiver thereof nor shall any single or partial exercise of any right or remedy as the case may be.  The rights and remedies provided for in these Terms are cumulative and are not exclusive of any rights or remedies provided by law.
 
If any provision of these Terms is or may become, under any applicable law, or is found by any court or administrative body of competent jurisdiction to be, illegal, void, invalid, prohibited or unenforceable then such provision shall be ineffective to the extent of such illegality, invalidity, prohibition or unenforceability and the remaining provisions of these Terms shall remain in full force and effect.
 
Aiooto may assign any or all our rights and duties under these Terms to any party at any time without notice to you.
 
Governing Law:
 
These Terms shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the United Arab Emirates. Any dispute which may arise out of or in connection with these Terms, in respect of any of terms and conditions or connected with Website or arising there from or related thereto in any manner whatsoever, shall be referred exclusively to the courts of Dubai.