Help Center

Find answers quickly to the questions you have

Payments
Once the job is completed and you are satisfied with the work done, you make your payment directly  to the service provider by cash or credit card. We do not ask for credit card information to confirm bookings. But some service providers may ask for an advance payment for large jobs where they need to purchase materials in advance.
Quality Issues
If you have any issues with the quality of the work, you can call us at any time. We will resolve the issue either by asking the service provider to redo the work to an acceptable standard, hiring another service provider at no additional cost to you, or providing you with a refund. 
Service Requests
Service surveys are forms submitted online, specific to each service. Service providers use your requests to quote. So, to ensure clear pricing, it is very important that they are accurate and complete. It is important to remember that the service providers are competing to win your business. So, the more detailed information you provide, the lower the price you can receive. Should the information you provide be inaccurate or incomplete, the service provider may need to modify the price accordingly.
Quotes
Within 24 hours of submitting your request, we send your quotes directly to your email. They are valid quotes that service providers must abide by should you confirm the booking. Quotes you receive will include the relevant information needed for the job, such as who is responsible for materials, security passes, and advance payments when required.
Ratings
Ensuring service quality is paramount to aiooto. Ratings for service providers are displayed next to each offer you receive. These ratings are a combination of the feedback provided by you after each job, as well as Internet reviews which provide an overall rating of the experience people have had with the particular service provider.
Privacy Policy
Your privacy is very important to us. We only share any personal information with service providers where necessary. All your personal information is kept safe and private. To look at our privacy policy in detail please visit our Privacy Policy page.
Terms and Conditions
So we can create a mutually beneficial system for all, we rely on a certain level of commitment and honesty from both our service providers and customers.  To read our terms and conditions in detail, please visit our Terms and Conditions page.
Suggestions
We are always open to suggestions. To get in touch with us at any time please visit our contact us page.
Payments
Once the job is completed and you are satisfied with the work done, you make your payment directly  to the service provider by cash or credit card. We do not ask for credit card information to confirm bookings. But some service providers may ask for an advance payment for large jobs where they need to purchase materials in advance.
Quality Issues
If you have any issues with the quality of the work, you can call us at any time. We will resolve the issue either by asking the service provider to redo the work to an acceptable standard, hiring another service provider at no additional cost to you, or providing you with a refund.
Service Requests
Service surveys are forms submitted online, specific to each service. Service providers use your requests to quote. So, to ensure clear pricing, it is very important that they are accurate and complete. It is important to remember that the service providers are competing to win your business. So, the more detailed information you provide, the lower the price you can receive. Should the information you provide be inaccurate or incomplete, the service provider may need to modify the price accordingly.
Quotes
Within 24 hours of submitting your request, we send your quotes directly to your email. They are valid quotes that service providers must abide by should you confirm the booking. Quotes you receive will include the relevant information needed for the job, such as who is responsible for materials, security passes, and advance payments when required.
Ratings
Ensuring service quality is paramount to aiooto. Ratings for service providers are displayed next to each offer you receive. These ratings are a combination of the feedback provided by you after each job, as well as Internet reviews which provide an overall rating of the experience people have had with the particular service provider.
Privacy Policy
Your privacy is very important to us. We only share any personal information with service providers where necessary. All your personal information is kept safe and private. To look at our privacy policy in detail please visit our Privacy Policy page.
Terms and Conditions
So we can create a mutually beneficial system for all, we rely on a certain level of commitment and honesty from both our service providers and customers.  To read our terms and conditions in detail, please visit our Terms and Conditions page.
Suggestions
We are always open to suggestions. To get in touch with us at any time please visit our contact us page.